Last Updated on March 27, 2023 by John Fischer
The Federal Trade Commission (FTC) has not made any major changes to the national Do Not Call (DNC) rules recently. However, there are a few key regulations and updates that are worth noting:
The FTC’s Telemarketing Sales Rule (TSR) requires telemarketers to honor requests from consumers to be added to the national DNC registry, which is managed by the FTC. This rule applies to all telemarketers who call consumers in the United States, regardless of whether the call is made by a live operator or through an automated system.
In 2020, the FTC announced a $9.1 million settlement with a group of telemarketers who violated the TSR by making robocalls to consumers on the DNC registry. The settlement also included a permanent ban on making telemarketing calls.
The FTC regularly updates its guidelines and resources related to the TSR and the national DNC registry. In 2020, for example, the agency issued guidance on the use of artificial intelligence and machine learning in telemarketing, as well as best practices for calling consumers during the COVID-19 pandemic.
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