Last Updated on February 13, 2024 by John Fischer

The Phone Burner Case

In 2016, Phone Burner found itself in hot water with the Federal Trade Commission (FTC) over allegations of deceptive practices. The FTC accused the company of violating the Telemarketing Sales Rule by making false claims about its products and services. As a result, Phone Burner agreed to a settlement of $500,000 to resolve the matter.

The Phone Burner Case Issue

The crux of the issue revolved around Phone Burner’s claims regarding its software’s capabilities and effectiveness in helping users make automated calls. According to the FTC, Phone Burner misled consumers by exaggerating the speed and efficiency of its system, promising unrealistic results such as a dramatic increase in sales leads and productivity.


The FTC’s investigation revealed that Phone Burner’s marketing materials and sales pitches did not accurately represent the limitations of its software. Additionally, the company failed to disclose important information about the risks and potential consequences of using its services, such as the possibility of violating telemarketing laws.

The Phone Burner Case Settlement

As part of the settlement agreement, Phone Burner not only agreed to pay a hefty fine but also committed to implementing measures to prevent future violations of the Telemarketing Sales Rule. These measures included enhancing its compliance program, providing training to its employees, and ensuring that its advertising and marketing materials were truthful and not misleading.

Protection Against Deceptive Practices

The Phone Burner case serves as a reminder of the FTC’s commitment to protecting consumers from deceptive practices in the telemarketing industry. It also underscores the importance of companies accurately representing their products and services, especially when it comes to sensitive issues such as compliance with telemarketing laws.

In conclusion, Phone Burner’s $500,000 settlement with the FTC in 2016 serves as a cautionary tale for companies operating in the telemarketing space. It highlights the consequences of making false or misleading claims and underscores the importance of transparency and compliance in business practices.