The silence unknown caller feature on the iPhone has drastically reduced the contact rate of all leads. This is causing many issues in the sales lead industry. Sales representatives know that the first moment of contact with a prospect can make or break them. This silence feature has reduced the likelihood that many sales representatives will receive that new lead, meaning that they are relying on cold-calling, an activity that traditionally has low success rates.
This feature is causing many issues in the sales and marketing departments. Are there ways to work around this issue? What can be done to ensure data is correctly tracked for future reference?
The silence unknown caller feature on an iPhone drastically reduced the contact rate of all leads. Now many companies are seeing more calls for sales representatives to help improve communication and increase conversations with their customers.
“Who called me from + [area code] [number]?”
An unwanted call is never welcome. This is a constant problem for iPhone users. Though, with the silence unknown caller feature on the iPhone, there are solutions that can be implemented to help people stop getting these calls. On the iPhone, you have the ability to block numbers that are unknown to you. When an unknown call comes in, tap on “Block this Caller”. To take it one step further, if you receive a second call from that number you can automatically add it to your rejection list by holding down “1” as soon as you see the phone number appear on your screen.
What should I do as a telemarketer when I am constantly running into the silence unknown caller feature on the iPhone? There are many ways to solve this problem. First, you can try calling during non-business hours, i.e. Saturday or Sunday between the hours of 7 A.M. and 5 P.M., asking if they would mind adding a number to their address book so that they don’t have to enter it in every time they receive a phone call from your company, or just ignoring the caller entirely and having them leave a message of some sort on your voice mail system and then filing away the information for another day when you have more time rather than having an unresponsive customer on the other end of your phone call.
What are some things that I can try to enhance my iPhone marketing efforts? With the iPhone, you have the ability to forward phone calls directly to voicemail. This is a great way to save time and increase response rates. Here are some ways to do this:
-In addition to adding your company name and phone number, make sure that you add an area code at the beginning of your message as well so that your caller knows where in the country you are located. -If you have an auto-rejection, make sure that the voicemail box is set up so that when you receive a message from your caller, it will automatically switch to your rejection message and end the call.
-When forwarding a voicemail, make sure to leave a voicemail of your own asking if they would like to leave a message for you so that you can better determine how much of an impact they are making on your sales lead generation strategy.
-If you add the area code to your message, then you have a better chance of getting calls from other areas of the country as they can more easily determine where you are located.
Customers who know that they will get voicemails instead of being connected to a salesperson are more likely to leave a message as well. This is an effective method of marketing as it gives sales representatives the chance to market their way, rather than using contact methods such as cold calling.
Sales representatives know that the first moment of contact with a prospect can make or break them. The silence unknown caller feature on an iPhone drastically reduced the contact rate with leads, and thus caused many issues in the sales and marketing departments.